To all our valued customers,

We're so happy to have you with us! We're excited to announce our Christmas holiday schedule:

Holiday Schedule

22nd of December: Last day to place orders. Orders placed after this date will be shipped out on 29th of December. Please make sure you order the things you need over the holiday before 22nd of December not to miss out the products shipped out before the holidays.

December	22	Thursday	9:00 - 5:00
	23	Friday	9:00 - 2:30
	24	Saturday	Public Holiday
	25	Sunday	Public Holiday
	26	Monday	Public Holiday
	27	Tuesday	Public Holiday
	28	Wednesday	Office Closed
	29	Thursday	9:00 - 2:30
	30	Friday	Office Closed
	31	Saturday	Public Holiday
January	1	Sunday	Public Holiday
	2	Monday	Public Holiday
	3	Tuesday	9:00 - 5:00

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SHIPPING INFORMATION 

For deliveries within Australia of items up to 20kg and within 1m long, we use Australia Post's eParcel service. For Larger items we use a courier service; please note couriers are unable to deliver to PO Boxes so please ensure you provide a valid day time delivery address. To ensure your orders are delivered safe and sound you will need to sign to accept delivery.  You must be home to receipt delivery of courier delivered items.  Re-delivery charges apply.

You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.

FREE SHIPPING

Items with free shipping applies to most parts of Australia, but areas including the following will incur additional postage charges: W.A, North QLD,  N.T and Island areas. Our staff will contact you after your order if you fall into these areas.

All shipping costs include insurance.

A tailgate delivery will be required to most residential addresses at an additional cost of $95 if an item weigh's more than 50kg . Please advise if you require this service. Alternatively you can pick up from a local depot.

SHIPPING TIME

All items are dispatched by BullBBQ.com.au within 24 hours of receiving your order. Delivery times are based on the following guidelines:

• 1 - 2 days - Sydney, ACT, Melbourne, Brisbane, Gold Coast
• 2 - 4 days - Rest of NSW, Rest of VIC
• 3 - 6 days - SA, QLD North, Perth 
• 5 - 9 days - TAS, NT, WA

RETURNS AND REFUNDS

PROCESS FOR RETURNS AND REFUNDS ON DEFECTIVE OR INCORRECT PRODUCTS

• (a) When seeking a return on a product, please contact us via info@bullbbq.com.au. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned within 30 Calendar Days from the approved date, all returns and any issues involved will be resolved by BullBBQ.com.au within 4 business days.
• (b) Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment, if your product is found to be defective or you have mistakenly been sent the wrong product and require a refund, all postage cost will be covered along with the original purchase price will be refunded by BullBBQ.com.au
• (c) Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.
• (d) We will process refunds and replacements within 4 business days of receipt by us of the original product.
• (e) We reserve the right to change product specifications and or models as improvements to technology are developed  

Points to remember 

Make sure you include your delivery address and name, and a clear indication on what is wrong.